The production of ID cards is a huge expense for health care insurance. The initiative to go paperless and offer services and tools that allow users to access services wherever they are was pivotal. Integrating the effort into the mobile app and its communication to members was important. I worked to lead a UX/UI team of developers and designers to help drive this effort.
I led the integration of digital ID cards into the mobile app as well as the responsive website for Anthem. Reviewing our projected plan with enterprise and conducting design reviews with stakeholders as well as creating user flows for project approvals. Mapping out the consumer touchpoints, making the experience clear and concise as well as secure for keeping health data secure. We also explored solutions for the digital wallet download options to allow users to keep their digital card close by when needed.